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    Housekeeping Supervisor - Roma, Italia - Amanresorts International Pte Ltd

    Amanresorts International Pte Ltd
    Amanresorts International Pte Ltd Roma, Italia

    1 settimana fa

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    Descrizione

    POSITION OVERVIEW


    Supporting Housekeeping Manager in supervising the housekeeping Team to maintain an outstanding level of cleanliness in the hotel and to tend to the needs of the guest from arrival to departure.

    RESPONSIBILITIES



    Satisfying guest needs and exceeding guest expectations are your #1 priority
    Projecting a positive hotel image
    Training and leadership of all housekeeping staff members
    Motivating and developing housekeeping staff
    Developing the Aman culture within the department
    Creating and overseeing schedules
    Attending daily morning briefings with management, h aving daily briefings with housekeeping staff on all shifts
    Keeping of a housekeeping log book
    Recording guest history and inputting into the computer
    Ensuring that all guest requests are answered in a very timely fashion
    Ensuring that rooms are prepared and maintained in a timely and efficient manner
    Daily inspection of all arrival rooms and spot checking of occupied and "turn down" rooms
    Daily inspection of Porte cochere and public areas and restaurant
    Supervising the minibar operation
    Responsible for guest lost & found procedures
    Monitoring and addressing guest comments as they relate to the housekeeping operation
    Working with Housekeeping and Engineering Managers to establishing a good maintenance program and ensuring swift follow up on any issues
    Responsible for the maintenance, service and control of all housekeeping equipment, linen and supplies
    Maintaining par stocks for all housekeeping supplies and placing orders in a timely fashion
    Communicating in an open and timely manner with Housekeeping Manager on the operation
    Cooperating & communicating with other departments in all resort related matters
    Assisting Housekeeping Manager in developing the annual housekeeping budget
    Responsible for the proper laundering of all linen-develops good rapport with outside laundry
    Maintaining a clean & neat area of operation
    Keeping high personal grooming standards

    QUALIFICATIONS



    Knowledge of cleaning cart and supplies, washer/dryer, cleaning chemicals and all other cleaning equipment and materials as necessary
    Must have knowledge of cleaning products and procedures
    Must have experience with cleaning procedures and equipment
    Should be capable of evaluating new supplies and equipment under the direction of the Housekeeping Manager
    Experience in training new staff members and the ability to delegate work assignments
    Must be able to deal effectively and calmly with difficult situations, to work in a fast paced environment with multiple priorities
    Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented
    Proficient in computer systems, including PMS (partially, HK related) and Microsoft applications
    Good knowledge in languages Italian and English

    #J-18808-Ljbffr
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