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    Customer Feedback Multi Task Legal Specialist, Italy - Milan, Italia - Deutsche Lufthansa AG

    Deutsche Lufthansa AG
    Deutsche Lufthansa AG Milan, Italia

    1 settimana fa

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    A tempo pieno
    Descrizione

    Tasks

    Dependent on the assignment focus the tasks include the following:

  • Handle customer feedbacks to resolution ensuring personalization and compliance to legal and company guidelines and timelines. Provide compensation in accordance with LHG liability and goodwill standards
  • Maintain complete records of all legal customer claims received in the Customer Relations database
  • Identify and call attention to potential product or service deficiencies that lead to repetitive lawsuit and NEB filings and make recommendations for future avoidance of these claims
  • Defense preparations and representations of LHG in small claims court
  • Liaise with LHG-lawyer to find satisfactory conclusions to legal claims and avoid setting precedents that contradict the corporate philosophy
  • Ensure up-to-date knowledge of current LHG policies and coordinate and develop local processes for more efficient handling of legal cases and avoidance of litigation
  • Ensure up-to-date knowledge of EU air passenger rights and Italian ENAC Air passenger protection rights

    • Requirements

    The ideal Customer Feedback Multi Task Legal Specialist, Italy should meet the following requirements:

  • Bachelor degree(or equivalent experience)required
  • Professional training or experience in more than one of the following: tourism, customer relations for travel/tourism, station management, airport operations, key account management, loyalty program top customer services
  • 5 years of industry experience in Customer Relations required
  • Excellent written and spoken English and Italian language skills required
  • Knowledge of German language desirable
  • Understanding and ability to use Word, Outlook, Excel, PowerPoint
  • Excellent written and verbal communication skills, flexibility, creativity and a sense of innovation, analytical thinking, persuasiveness, customer orientation, positive disposition
  • Working under time pressure
  • Traveling on behalf of the company

    • * Must possess a legal work permit in Italy

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