- Facilitate new hire onboardings, overseeing training and progress.
- Organize role-playing exercises for problem-solving skills.
- Deliver engaging training sessions in-person and virtually.
- Enhance customer-centric approach and selling ceremony.
- Collaborate with Boutique Managers to enhance customer experience.
- Identify and address skill development opportunities.
- Foster teamwork and a growth mindset.
- Cultivate relationships with key stakeholders.
- Offer ongoing coaching and support post-training.
- Maintain accurate records and generate reports.
- Solicit and relay feedback for improvement.
- Provide guidance on effective selling techniques and upselling.
- Monitor completion of online training modules and post-training support.
- 2 to 5 years' experience of working as a Retail Trainer
- Fluent in English, other languages will be a plus
- Background within the luxury retail industry.
- Excellent interpersonal, communication and facilitation skills
- Adaptability and Flexibility
- Strong time management abilities
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Europe Retail Field Trainer Milano Sales Channels - Italia - Ermenegildo Zegna Holditalia S.p.A
Descrizione
EUROPE RETAIL FIELD TRAINER
At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're offering the opportunity as a Europe Retail Field Trainer What makes you, makes ZegnaAs a Europe Retail Field Trainer, you will play a crucial role to deliver training programs for retail staff, working closely with management to identify needs, deploy strategies, and ensure employees excel in their roles, uphold company standards, and provide excellent customer service. What makes up your day:
Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing.
Production & Services
Production & Services
Production & Services
Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life. These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers.
These teams are divided into two areas: textiles and apparel. Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics. Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation. Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques. Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we've become known for is present at every step along the way.Marketing & Customer Experience
Marketing & Customer Experience
Marketing & Customer Experience
We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.
Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna's brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.Manage & Support
Manage & Support
Manage & Support
Our Manage & Support teams ensure that everything runs smoothly. They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company. In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow. They are present at our headquarters in Milan as well as in the regions.
Design, Plan, Develop
Design, Plan, Develop
Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections.
The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.
Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS
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