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    Transcend: Senior Manager, Value Chain Customer Excellence - Lazio, Italia - Johnson & Johnson

    Johnson & Johnson
    Johnson & Johnson Lazio, Italia

    1 settimana fa

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    Job Description -
    Transcend:
    Senior Manager, Value Chain Customer Excellence W)

    Transcend:
    Senior Manager, Value Chain Customer Excellence W
    Description
    Johnson & Johnson is currently recruiting for a Senior Manager, Value Chain Customer Excellence. This position is ideally located in Titusville, NJ with consideration given for our Beerse/Geel, BE; Zug/Schaffhausen. CH; Latina, IT; Cork, IE; Leiden, NL; Gurabo, PR; Malvern, PA; and Athens, GA sites. At Johnson & Johnson,we believe health is everything.

    Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

    Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

    Learn more at .

    For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

    Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

    We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve.

    Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

    At Johnson & Johnson, we all belong.

    Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains.

    The program will simplify the Innovative Medicine ERP landscape from 7 to 1, standardizing processes in order to have a cost effective, fit for purpose digital backbone that will enable us to support the Innovative Medicine business with agility.

    Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade. Other J&J Innovative Medicine manufacturing / manufacturing / principal locations may be considered for the ideal candidate.

    Responsibilities:

    • Lead design process from project development through initial design across the Customer Excellence elements integrated with Value Chain Management through program design & build, execution as well as deployment phase, while ensuring Business Process standardization. Ensure tight integration with the individual Customer Excellence process owners in decision making.
    • Lead the development of program materials i.e. Business Process Flow Diagrams (BPMs), Key Decision Documents (KDDs), Business User Stories (BUS), Taxonomy Levels as well as persona definition as part of the User Access Management
    • Design and support test & release activities including Business Simulation Testing (BST), System User Acceptance Testing (UAT), Security Role Testing, Integration Testing etc.
    • Develop in collaboration with Business Adoption the vital training material and deliver the training
    • Lead the Development of applicable SOPs , WI's and/or User Manuals
    • Support the preparation and execution of system cutover, data migration, data conversion, system deployment and hyper-care.
    Act as the overall Global Business Template Manager for the Innovative Medicine Transcend Customer Excellence Process Team. Actively identify all compliance and regulatory requirements.

    Act as part of the pool of Customer Excellence Global Business Template Managers & Analysts to support all program activities as required.

    Support the Customer Excellence Global Business Template Owner for all program activities. Qualifications Qualifications · Bachelor's Degree (4 years); Advanced degree or MBA is highly desirable.

    • 8+ years of related experience required.
    • 5+ years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs required.
    • 1+ years of Customer Service business experience required.
    • 1+ years of business process design, engineering, or optimization required.
    • Requires expertise in the Customer Service functional space required.
    • Strong interpersonal skills and the ability to communicate effectively and confidently with internal partners to develop ideas, find opportunities, and influence outcomes required.
    • Prioritization and handling changing priorities in a fast- paced environment required.
    • Knowledge in deploying standardized work processes, tools, and templates required.
    • Experience managing to project timelines in complex business environments required.
    • Skilled at engaging and building relationships with senior leadership required.
    • Exceptional business and digital savvy, including ERP expertise required.
    • Experience working in a complex, multi-ERP / system environment required.
    • Strong English verbal and written communication skills, including presentation skills is required.
    • Ability to travel an average of 20%, and at times up to 50%, domestic or internationally required.
    • Understanding the business process linkages across Plan, Source, Make, Deliver, Finance, Master Data is preferred.
    • Execution experience in global/regional projects/programs in associated business function is preferred.
    • Experience working in a global/regional setting, or experience in a large-scale business transformation program is preferred.
    • Strong understanding of SAP systems preferred.
    The anticipated base pay range for this position is $118,000 - $203,600 USD. Countries outside US will be compensated using local compensation guidelines.
    The Company maintains highly competitive, performance-based compensation programs.

    Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.

    The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year.

    Bonuses are awarded at the Company's discretion on an individual basis.


    • Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
    • Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
    • This position is eligible to participate in the Company's long-term incentive program.
    • Employees are eligible for the following time off benefits:
    oVacation – up to 120 hours per calendar year
    oSick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
    oHoliday pay, including Floating Holidays – up to 13 days per calendar year
    oWork, Personal and Family Time - up to 40 hours per calendar year
    Additional benefits information can be found at
    At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce.

    Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love.

    As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

    For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit
    Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    #LI-PA1
    Primary Location Other Locations Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.

    All qualified applicants will receive considerationfor employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin,or protected veteran status and will not be discriminated against on the basis of disability.andEqual Employment Opportunity Posters GINA Supplement.

    If you are an individual with a disability, please check ourpage for information on how to request an accommodation.
    Disability Assistance
    This site is governed solely by applicable U.S. laws and governmental regulations. Please see our. Use of this site constitutes your consent to application of such laws and regulations and to our. Your use of the information on this site is subject to the terms of our.

    You should view thesection and the most recent SEC Filings in thesection in order to receive the most current information made available by Johnson & Johnson Services, any questions or search this site for more information.

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