- Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers
- Take reservations via phone, email or in person using the Hotel software
- Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections
- Ensure cleanliness of each section of the dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set
- Develop a complete working knowledge of the menus, menu ingredients and restaurant information
- One year previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset
- Ability to operate computer equipment and other food & beverage computer systems
- Strong communication and interpersonal skills
- Reading, writing and oral proficiency in the Italian and English language.
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Restaurant Guest Relations - Florence, Italia - Four Seasons Hotels and Resorts
Descrizione
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role:
The Restaurant Guest Relations is the first interaction for guests in our Restaurants, and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests.This role is part of the F&B Division, reporting into the Restaurant Guest Relations Assistant Manager.
What you will do:
What you bring:
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals
Schedule & Hours:
This position is based at the Four Seasons Hotel Florence and the contract is full time, seasonal. You must possess the legal right to work in Italy at the time of application.
