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Fiesole

    Guest Relation Assistant Internship - Fiesole, Italia - Belmond

    Belmond
    Belmond Fiesole, Italia

    5 giorni fa

    Default job background
    A tempo pieno
    Descrizione

    La risorsa verrà inserita nel team della Risorse che si occupano di Guest relation, sotto la supervisione e supporto formativo dovrà occuparsi delle seguenti mansioni:

    -Accoglienza e assistenza durante il soggiorno di VIP Guests

    -Preparazione giornaliera delle amenities e coordinamento di queste con i dipartimenti F&B e Housekeeping.

    -Rispondere alle recensioni online e ai questionari degli ospiti

    -Anticipare le esigenze degli ospiti e fidelizzare questi ultimi

    -Gestione di reclami/lamentele con il supporto della Guest Relations Manager.

    Requirements

    Per poter svolgere il ruolo sono necessarie le seguenti competenze:

    Conoscenza della lingua inglese e/o di altre lingue straniere

    -Abilità nell'usare il computer e il pacchetto Office

    -Attitudine all'ascolto

    Proattività nella gestione di problematiche

    Passione e/o conoscenza del territorio fiorentino

    Benefits

    Durata dello Stage: 3 mese con inizio a giugno

    Vitto in mensa della struttura

    Rimborso spese



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