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Guest Relation Assistant Internship - Fiesole, Italia - Belmond
Descrizione
La risorsa verrà inserita nel team della Risorse che si occupano di Guest relation, sotto la supervisione e supporto formativo dovrà occuparsi delle seguenti mansioni:
-Accoglienza e assistenza durante il soggiorno di VIP Guests
-Preparazione giornaliera delle amenities e coordinamento di queste con i dipartimenti F&B e Housekeeping.
-Rispondere alle recensioni online e ai questionari degli ospiti
-Anticipare le esigenze degli ospiti e fidelizzare questi ultimi
-Gestione di reclami/lamentele con il supporto della Guest Relations Manager.
Requirements
Per poter svolgere il ruolo sono necessarie le seguenti competenze:
Conoscenza della lingua inglese e/o di altre lingue straniere
-Abilità nell'usare il computer e il pacchetto Office
-Attitudine all'ascolto
Proattività nella gestione di problematiche
Passione e/o conoscenza del territorio fiorentino
Benefits
Durata dello Stage: 3 mese con inizio a giugno
Vitto in mensa della struttura
Rimborso spese