- Assist the Concierge preparing a list of next day services, taking care of Guests reservations and providing information
- Assist Guests to introduce interesting sightseeing activities, local and cultural events as well as shopping experience.
- Handling Guest's correspondence about all their pre-arrival requests, giving always the best solution and the best advice to rend a memorable stay, according to the company policies and procedures, maintaining high standards at all times
- Responsible of providing to each Guest a warm and efficient arrival and departure process
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Identify guest needs and provide information regarding policies, services and amenities
- Maintain our digital concierge database
- Knowledge in operating key, phone, internet and other systems as needed
- Effective communication: She / He communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Uses and interprets non-verbal behaviours to enhance understanding;
- Emotional intelligence: She / He shows the ability to control and express ones emotions and to handle interpersonal relationships;
- Collaboration: She / He is able to work together within a group whilst showing respect and willing to share information and skills. She / He is willing to continuously develop him/ herself;
- Drive results: She / He demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. Demonstrate a sense of urgency and take ownership of one's tasks and responsibilities;
- Adaptability: She /He accepts change and participates in new programs and processes. She / He is willing to learn new skills and keep up to date with developments in the department. She / He deals with multiple tasks and adjusts behaviour / priorities as changes occur and remains calm in stressful situations;
- Attention to detail in terms of content and accuracy;
- Possess excellent organizational skills;
- Able to maintain the strictest confidentiality at all times with regard to guest and personnel related matters.
- Professional experience in Front Office Department in a five star or deluxe hotel.
- Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.
- Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).
- Professional experience in Front Office Department in a five star or deluxe hotel.
- Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.
- Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).
- Seasonal Labour contract according to C.C.N.L. Settore Turismo (stagione 2024)
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BARTENDER | Villa San Michele, a hotel
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Maitre - Villa San Michele, a hotel - Italy
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Belmond Firenze, ItaliaPer la stagione 2024 siamo alla ricerca di un Pastry chef de partie. · Il candidato ideale ha voglia di lavorare con professionisti del settore, in squadre medio – grandi, lavorando con dei prodotti / materie prime di qualità eccellente. · Principali compiti e responsabilità: · – ...
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Lavapiatti - Villa San Michele, a hotel - Italy
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Pizzaiolo Villa San Michele, a Hotel
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Belmond Fiesole, ItaliaPer la stagione 2024 siamo alla ricerca di uno/una Pizzaiolo · **Principali compiti e responsabilità**: · - Conoscenza dei processi di lievitazione degli impasti · - Manualità nel processo della preparazione degli impasti · - Rispetto delle norme igienico-sanitarie del settore al ...
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Belmond Fiesole, ItaliaPer la stagione 2024 siamo alla ricerca di uno/una chef de rang. · **Principali compiti e responsabilità**: · - Esegue le sue mansioni all'interno del reparto F&B (servendo e sbarazzando i piatti, facendo la mise en place dei tavoli, pulendo il ristorante e mantenendo tutti i mat ...
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Room Service Supervisor
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INTERNSHIPS IN HOSPITALITY OPERATIONS
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Belmond Firenze, Italia A tempo pienoJoin us at Villa San Michele and be part of our team in Florence We are currently offering captivating opportunities in the following departments: · Food & Beverage: If you have a passion for the culinary arts and want to excel in the world of gastronomy, this is an ideal departm ...
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CHEF D'ETAGE Addetto/a al Room Service
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Banqueting & Events Internship - Villa San Michele
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Belmond Management Firenze, Italia StageSHIP**Internship in Banqueting & Events - Season 2023** · Our iconic Villa San Michele, a Belmond Hotel, located in Fiesole (Florence), is looking for an intern in the Banqueting & Events Office for the 2023 season (ideal start between April and May, duration 6 months) in order to cr ...
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Guest Service Correspondent Villa San Michele, a Hotel - Firenze, Italia - Belmond
Descrizione
The ideal candidate has an outgoing personality and is capable of addressing Guests requests efficiently, exceeding their expectations by providing relevant and insightful information.
Reports to Head Concierge.
Main duties & responsibilities:
Requirements
Competencies required
Experiences and skills required:
Benefits
Benefits
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso.
