Customer Care Sales Specialist - Pordenone, Italia - Electrolux Professional

Electrolux Professional
Electrolux Professional
Azienda verificata
Pordenone, Italia

1 settimana fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Electrolux Professional Group presents:
CUSTOMER CARE SPECIALIST - 6 months contract

Pordenone, Italy

Make our business, your business.

As part of the Electrolux Professional team, one day is never the same as the next.

But what drives us everyday is our mission to make our customers' work-life easier, more profitable - and truly sustainable.

Becoming the OnE trusted partner, managing their complete operations.

Understanding their daily journey - and making it a winning one - whether they run a hotel, restaurant, laundry or café.

Acting truly sustainable means going beyond products; connecting users with intelligence, humans with technology and innovative thinkers with relevant business models.

And providing the most inclusive service offering with expertise, state-of-the-art interfaces and the best people network.


Together with you, we will grow and create sustainable experiences for people and the world around us, in food, beverage and laundry.

Electrolux Professional - we are The OnE.

A REGULAR DAY AT WORK / MAIN RESPONSIBILITIES

The customer care specialist will be part of the after sales team - Italy.

In this position you will support all the activities related to spare parts and maintenance services sales at national level.



YOUR MAIN RESPONSIBILITIES

  • Support the development of the business area of spare parts, accessories, consumables, chemicals and water treatment systems;
  • Promptly assist service partners and customers about identifying correct spare parts, including third party appliances as part of maintenance contracts;
  • Proposals of market alternatives for universal components, accessories and consumables, regarding both the purchase phase and the supply during promotional activities;
  • Analyze price positioning of spare parts, in particular for what concerns new generic components or third party manufacturers;
  • Support all activities related to the management of maintenance contracts, e.g. quotation, final balance and monthly invoice of the services provided by the service partners, etc.;
  • Contribute to improving the service level of customer support according to the company guidelines;
  • Collect data and information from the After Sales network regarding opportunities and/or particular needs about spare parts (specific spare parts, outofstock codes or cancelled ones, old suppliers, etc.), verifying real needs and processing them in order to address a correct supply chain;
  • Guarantee a periodic update of the spare parts photographic catalogue providing technical support on the contents (technical bulletins, pictures, third party technical documentation, etc.).

YOU

  • Excellent communication skills and management of both internal and external professional relationships, always enabling team work;
  • Pragmatic, proactive and strategic approach towards problem solving and continuous improvement;
  • Creative and flexible attitude in problem solving;
EDUCATION & EXPERIENCE
- technical education, university technical and management degree as a plus;
- minimum 3 years in After Sales areas, spare parts sales or similar, in food/laundry professional equipment is a plus;

  • Knowledge of tools and methodologies in managing spare parts business;
  • Technical knowledge of the product categories;
  • Experienced PC user (internet, MS Office in particular Excel); Access as a plus;
  • Knowledge about the market and product categories part of our portfolio and the one of third party manufacturers;
- fluent Italian, good English in both written and oral communication; Any other languages will be considered a plus

All positions are open to disadvantaged categories as per L.68/99

About Electrolux Professional Group

Electrolux Professional is one of the leading global providers of food service, beverage and laundry for professional users.

Our innovative products and worldwide service network make our customers' work-life easier, more profitable - and truly sustainable every day.

Our solutions and products are manufactured in 12 plants in seven countries and sold in over 110 countries. In 2021, Electrolux Professional Group had global sales of SEK 7,9bn and approximately 4,000 employees. Electrolux Professional's B-shares are listed at Nasdaq Stockholm.
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