- Manage Mölnlycke customer experience for the assigned group of customers, territory or channel, ensuring follow-up of enquiries and post sales
- Handle the order to invoice activities to provide the best customer experience
- Take ownership of the Order to Invoice processes to ensure compliance and sustainability
- Engage proactively with local sales and support functions as well as other internal/external organisations in order to secure that appropriate support is given to achieve customer satisfaction
- Maintain a consistent and positive Customer Experience image when interacting with customers
- Be the first and main contact person for all customer interactions (phone calls, e-mails...) ensuring professional and seamless communication
- Handle customer demand: receive and process orders, inquiries according to Molnlycke quality system procedures and guidelines. Track and trace customers deliveries from order registration to delivery
- Manage service deviations: receive and process delivery and invoicing complaints. Convert customer pain points into best-in-class Customer experience
- Follow logistic issues and supply coordination
- Coordinate activities with QA and logistics department in organizing returns with the customer in case product quality issue
- Preferably a Bachelor's degree and/or equivalent experience
- Experience with customer interactions (phone and e-mails), in-house sales welcome
- Knowledge and understanding of order-to-invoice processes Strong communication skills, open-minded and a team player
- Computer skills: Microsoft Office / SAP
- Preferably knowledge of CRM System for Customer Care
- Business fluent in Italian and good level of English.
- Able to work in autonomy
- Ever-changing work environment where you will get space for your ideas and you are encouraged to take challenges and grow
- Careful and comprehensive induction
- Open, friendly and fair working atmosphere
- Mobile IT equipment
- The opportunity to help make patients' life better
-
Omnicommerce Experience Specialist
1 settimana fa
Leroy Merlin Italia Rozzano, Italia**CHI SIAMO** · Leroy Merlin è parte del gruppo internazionale Adeo. La nostra missione è aiutare gli abitanti a dare forma ai loro progetti di casa e di vita, con soluzioni utili ad impatto positivo. Vogliamo offrire al cliente la migliore esperienza di acquisto omnicanale. · Pe ...
-
Customer Experience Specialist
3 giorni fa
Future Drive Selection San Donato Milanese, ItaliaFuture Drive Selection ricerca per **casa madre automobilistica** marchio premium: · **Posizione**: · **CUSTOMER EXPERIENCE SPECIALIST** · La risorsa si occuperà della **customer experience** in tutto il **customer jorney** (dalla fase di pre acquisto, all'acquisto, al post vendi ...
-
Customer Experience Specialist
1 settimana fa
Adecco Italia Milano, ItaliaAdecco Sales&Merchandising sta selezionando per prestigiosa azienda cliente operante nel settore Automotive una figura di: · Customer Experience Specialist · La figura si occuperà di: · Accoglienza e supporto alla clientela · Assistenza nella vendita · Apprendere le esigenze del ...
-
Junior Customer Experience Specialist
2 giorni fa
Future Drive Selection San Donato Milanese, ItaliaFuture Drive Selection ricerca per **casa madre automobilistica** marchio premium: · **Posizione**: · **JUNIOR CUSTOMER EXPERIENCE SPECIALIST** · La risorsa si occuperà della **customer experience** in tutto il **customer jorney** (dalla fase di pre acquisto, all'acquisto, al pos ...
-
Customer Experience Specialist Settore Trasporti
1 settimana fa
Transcom WorldWide Milano, Italia**Location**:Italy, Milan · **Job category**:Customer Service Representative (CSR) · **Language**:Italian · Se sei appassionato di smart mobility e sei pronto ad intraprendere una nuova opportunità, questo è il posto giusto per te Il nostro contesto dinamico, multiculturale e di ...
-
Customer Experience Specialist Settore Trasporti
1 settimana fa
Transcom WorldWide Milano, Italia**Location**:Italy, Milan · **Job category**:Customer Service Representative (CSR) · **Language**:Italian · Se sei appassionato di smart mobility e sei pronto ad intraprendere una nuova opportunità, questo è il posto giusto per te Il nostro contesto dinamico, multiculturale e di ...
-
City Experiences Operations Specialist
1 giorno fa
TUI Milano, ItaliaThe Category Management team develops the strategy for growth, profitability, and customer satisfaction on TUI Musement's global portfolio of more than 3,000 own-operated and own-branded experiences, comprising guided tours, day trips, boat trips, activities and more. We use data ...
-
City Experiences Operations Specialist
1 giorno fa
TUI Milano, ItaliaThe Category Management team develops the strategy for growth, profitability, and customer satisfaction on TUI Musement's global portfolio of more than 3,000 own-operated and own-branded experiences, comprising guided tours, day trips, boat trips, activities and more. We use data ...
-
Sportsbook Experience Lead Specialist
1 giorno fa
SISAL Milano, ItaliaAbout us: · Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee. · Sisal is now part of · Flutter Entertainment plc · , the world's largest online sports b ...
-
Ingersoll Rand Vignate, Italia**Customer Experience/Order Management Specialist** · **Position Objective**: · The Customer Account Specialist will manage the customer experience in EMEIA by handling and supporting all operational transactions for Industrial Technologies businesses. They will coordinate the or ...
-
Junior Customer Experience Specialist Categorie
4 giorni fa
DDW Milano, ItaliaJIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. · The refinement of cuts and the perfection of details ...
-
Ets9014
4 giorni fa
ETS - Engineering Technical Services Gallarate, ItaliaJob ref: QA Specialist · Location: Gallarate · Contract: 6 mesi · Rotation: NA · Description: · Monitor the performance of contractor Quality programs. · Review design, engineering and procurement documents. · Review, comment and approve contractor quality programs. · Perform aud ...
-
Marketing Specialist
3 giorni fa
GlobalBlue_IT Gallarate, ItaliaNature and aim of the position · The Marketing Specialist is responsible for operational support to Marketing Sales Team. The holder of this position supports marketing office with operational activities and analysis related to Global Blue marketing products/activities. · Main du ...
-
Fixed Asset Specialist
1 settimana fa
irca Group Gallarate, Italia**Company**: · IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers. Core products include chocolate, decorations, creams, inclusions, pastry mi ...
-
Talent Acquisition Specialist
1 settimana fa
GlobalBlue_IT Gallarate, Italia- The role requires an experimented background in recruitment (at least 3 years), talent acquisition and head hunting ideally experienced in well known recruitment agencies. The ideal profile is an excellent organizer and communicator, and as a part of our TA international team, ...
-
E-commerce Specialist
7 ore fa
Tigros S.p.A. Cassano Magnago, ItaliaTigros spa, Società leader nella Grande Distribuzione Organizzata con 77 Punti Vendita distribuiti tra la Lombardia e il Piemonte e con 40 anni di esperienza sul mercato italiano, ricerca un E-Commerce Specialist · **E-commerce Specialist**: · Rispondendo al Responsabile eCommerc ...
-
Procurement Specialist
3 giorni fa
irca Group Gallarate, Italia**_Procurement Specialist, Based in Gallarate, Corporate office _** · The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry, the Group ...
-
Customer Support Coordinator
1 settimana fa
MAJA-Maschinenfabrik Gallarate, ItaliaGrateful to have someone who counts on you? Our Customer Service Coordinators are. · As Marel continues to grow, we have an opportunity for someone to join us as **Customer Support Coordinator.** **In this role, you will be the key customer representative and point of contact for ...
-
Cx Specialist
3 giorni fa
Mölnlycke Gallarate, Italia**JOIN US AND MAKE A DIFFERENCE** · Do you want a career that impacts millions of people for the good? At Mölnlycke, you'll be helping to equip medical professionals with solutions to improve outcomes for patients. And you'll develop your career in a growing organisation with an ...
-
Cx Specialist
3 giorni fa
Mölnlycke Gallarate, Italia**JOIN US AND MAKE A DIFFERENCE** · Do you want a career that impacts millions of people for the good? At Mölnlycke, you'll be helping to equip medical professionals with solutions to improve outcomes for patients. And you'll develop your career in a growing organisation with an ...
Customer Experience Specialist - Gallarate, Italia - Mölnlycke
Descrizione
JOIN US AND MAKE A DIFFERENCE
Do you want a career that impacts millions of people for the good? At Mölnlycke, you'll be helping to equip medical professionals with solutions to improve outcomes for patients. And you'll develop your career in a growing organisation with an inspirational culture – where you'll be recognised for the results you've achieved.
Our Customer experience team is looking for YOU, as a Customer Experience Specialist (m/f/d), to support our business customers in Italy. As a member of our Italian Customer experience team, you will help deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation.
Location : Gallarate (VA)
What you'll do :
This is a temporary opportunity (1 year contract) with the possibility of an extension once the contract ends.
What you'll need:
What you'll get:
You will be part of a dynamic team with a global companyOur approach to diversity and inclusion
At Molnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are as important to us as the requirements for the role.
If you feel excited about having an impact, then we want to hear from you
Please send your application via our career site or reach out to Michael Taiwo to discuss this opportunity further.
About Mölnlycke
Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.
Our business is organised in the four business areas Wound Care, Operation Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.
Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916.
Utenti della professione Customer Experience Specialist a Gallarate
-
Bruna Portaluppi
Lead Conversational Designer & UX/UI Designer