Customer Service Specialist - Milano, Italia - NutraQ SRL

NutraQ SRL

Azienda verificata

Milano, Italia

4 giorni fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

NutraQ SRL is currently looking for
a precise and accurate customer care person, with great skills in sales, who will join our new location in Milano. As one of the first people employed in new Italian office, this person will have great influence on shaping the work environment in the newest company location in the heart of world fashion capital, acting and living by the NutraQ values.

Area of responsibility

Ensuring correct and timely execution of orders
Issuing and archiving order documentation (invoices, corrections) and monthly reporting to finance and accounting departaments

-
Making maximum effort to retain customers in the existing membership & when possible, cross-sell/upsell

Following corporate core values, acting on approved plans and according to company guidelines
Customer Services workflow organisation distribution of tasks within Customer Service
Coaching, feedback sessions to Customer Services agents and backup for agents when needed
Onboarding new agents on Customer Services systems and processes
Deviations reporting (known, suspected, confirmed and unconfirmed)
Meeting set KPIs

Must have:

Great sales skills
Experience from call center, customer service or position facing a customer for at least 2 years
Good knowledge of MS Office (especially Excel, PowerPoint, Word)
Excellent communication
Able to organize work, prioritize tasks and adapt quickly
Proactive and problemsolving attitude
Self sufficient, responsible and reliable
Fluent Italian and English (oral & written)
Willingness to learn and listen in order to accurately respond to client's needs

Nice to have:

Experience leading a small team/department, organizing workflow of a team
Experience in working with various CRM systems
Interest in beauty products
Basic knowledge of invoicing rules

What does NutraQ offer?

High level of involvement and autonomy and great influence on shaping the working environment in new regional office
Take part in establishing the Italian Customer Service with premium beauty products within a solid international company
Highly skilled international teams of coworkers and a collaborative working environment
Opportunity for stable employment, competency development/trainings/courses in an international company with presence in 8 countries and clear vision of further expansion
Attractive benefit package, including holiday apartments at Trysil (NO) and in Marbella (ES) and complimentary products for own use
Fun dynamic place to work with social events and gatherings

Contratto di lavoro:
Tempo determinato

Stipendio:
Fino a €24.000,00 all'anno

Benefit: