- Greeting guests and ensuring that they receive an efficient and friendly check-in and check-out
- Rooming our guests
- Answering enquiries and providing information about the hotel and local area to guests
- Organising special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.
- Implementing of the Leading Quality Assurance Standards
- Supporting, training, and supervising front office staff.
- Supervising workload during shifts.
- Maintains working relationships and communicates with all departments.
- Allocate guest rooms according to the reservation requests and guests needs
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Conducts regularly scheduled meetings with the front office team
- Maximize room revenue and occupancy by reviewing status daily.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer systems.
- Ensure answer to all messages and emails in a timely and professional manner.
- Monitor all V.I.P 's special guests and requests.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front office log book and guest feedback on a daily basis.
- Maintain an organised and comprehensive filing system with all documentation
- Perform Duty Manager duties and other duties requested by management
- At least 5 years of previous professional experience preferably at international level in the same role;
- Fluent in English and Italian. A third language is required;
- Knowledge of Hotel Management software
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
- Effective and punctual written and verbal communication in order to update relevant colleagues and department.
- He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
- He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one's tasks and responsibilities.
- He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.
- We offer permanent contract according to C.C.N.L. Settore Turismo - Level 2, Front Office Manager
- Start date: March 2024
- Salary as by CCNL + increase (Monthly Gross Salary around € 2.600), separate payslip for 13°,14° and TFR
- Monthly welfare incentive based on quality goals + welcome bonus
- Accomodation in our staff house including breakfast, staff cantine
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
- Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
-
Front Office Manager
1 settimana fa
Openjobmetis S.p.A. Portofino, ItaliaOpenjobmetis Agenzia per il lavoro, Divisione Permanent Placement, ricerca e seleziona FRONT OFFICE MANAGER per Boutique Hotel a Portofino. · **Posizione**: · - Assicurarsi che il front desk sia sempre in ordine e provvisto di tutto il materiale necessario; · - Supervisionare e f ...
-
Front Office Manager
1 settimana fa
Grand Hotel Torre Fara Chiavari, Italia**Come Front Office Manager ti occuperai di**: · - gestione delle risorse del front office, assicurando la corretta pianificazione e il migliore svolgimento delle attività relative all'accoglienza e gestione dell'ospite; · - formazione dello staff di ricevimento per aumentare l'e ...
-
Office Manager
2 settimane fa
Ristorante Sold Out Genova, Italia**Posizione Lavorativa: Office Manager (Full Remote)** · Sei una persona organizzata, orientata ai dettagli e appassionata di gestione delle attività di ufficio? Se sì, potresti essere la persona giusta per il nostro team Stiamo cercando un Office Manager dedicato ed efficiente p ...
-
Front Office Manager
1 settimana fa
Confidenziale Liguria, Italia· , Divisione Permanent Placement, ricerca e seleziona FRONT OFFICE MANAGER per Boutique Hotel a Portofino. · Posizione · Assicurarsi che il front desk sia sempre in ordine e provvisto di tutto il materiale necessario; Supervisionare e formare il resto del team perché possa offr ...
-
Front Office Manager
4 settimane fa
Soluzione Lavoro Turismo sas Genova, ItaliaPer Hotel 5 stelle in provincia di Genova, zona Tigullio, siamo alla ricerca di una figura di **Front Office Manager (M/F) **per stagione estiva 2024. · La struttura, aperta da fine marzo a fine ottobre, conta circa 90 camere. · **Clientela di alto livello**, italiana ed internaz ...
-
HR and Payroll Trainee
1 settimana fa
Belmond Portofino, Italia A tempo pienoSplendido, A Belmond Hotel, parte del gruppo LVMH, è l'emblema del fascino di Portofino. La nostra iconica struttura è arroccata nella collina di Portofino, con una vista spettacolare sui panorami del Tigullio e sulla baia di Portofino. Orgogliosi della nostra storia antica e con ...
-
Reception Manager Season 2024
5 giorni fa
Belmond Portofino, ItaliaSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea fami ...
-
Night Manager Season 2024
2 settimane fa
Belmond Portofino, Italia A tempo pienoSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualis ...
-
Back Office Agent Season 2024
1 settimana fa
Belmond Portofino, ItaliaSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualis ...
-
Guest experience agent Season 2024
1 settimana fa
Belmond Portofino, ItaliaSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualis ...
-
Internship Front Desk Agent
4 giorni fa
Belmond Portofino, Italia StageSHIPSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualis ...
-
Receptionist notturno Hotel
1 giorno fa
ManpowerGroup Portofino, Italia OTHERRicerchiamo per Hotel di lusso di Portofino un/a Receptionist notturno/a. La risorsa far capo al Front Office Manager e si occuper di: operazioni di front-office (check-in e check-out, attivit di cassa, accoglienza e servizio clienti) nel rispetto delle politiche dell'Hotel, chiu ...
-
Receptionist notturno Hotel
1 settimana fa
ManpowerGroup Portofino, ItaliaRicerchiamo per Hotel di lusso di Portofino un/a Receptionist notturno/a. · La risorsa farà capo al Front Office Manager e si occuperà di: operazioni di front-office (check-in e check-out; attività di cassa; accoglienza e servizio clienti) nel rispetto delle politiche dell'Hotel; ...
-
Segretario/a di ricevimento
2 settimane fa
iziwork Portofino (GE), Italia TemporarySegretario/a di ricevimentoIziwork è un'agenzia digitale per il lavoro che ti semplificherà la vita. Candidati in pochi click e per ogni evenienza avrai la possibilità di contattare il nostro servizio clienti.Descrizione posizioneStiamo cercando un Segretario di Ricevimento con A ...
-
Personal Assistant to GM
16 ore fa
Belmond Portofino, ItaliaSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualis ...
-
Product Manager Jr/back Office
3 settimane fa
LGA HUMAN RESOURCES Genova, Italia**PRODUCT MANAGER JR/BACK OFFICE COMMERCIALE** · La risorsa ricercata ha conseguito il diploma superiore preferibilmente tecnico, ha maturato un'esperienza di 3/4 anni anni in ruolo analogo, inserimento ordini, interfaccia con clienti/agenti /commerciali, mantenimento dei rapport ...
-
Rina Piraeus Team GENOVA, Italia StageSHIPSelect how often (in days) to receive an alert: · Internship - International Office Optimization and Technical Management Posting Date: 24 May 2024 · City: Genova · Location: Genova, Italy, 16128 · Contract Type: Internship · Division: Global Property & Facility Management ...
-
Rina GENOVA, Italia StageSHIPRINA is currently recruiting for a Internship - International Office Optimization and Technical Management to join its office in Genoa, Italywithin the Global Property & Facility Management DivisionMissionTo learn how an International Property & Facility & Technical Management te ...
-
HR Administrator
6 giorni fa
Hudl Chiavari, ItaliaBuilding a team starts with valuing the team. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a cult ...
-
Intern, Legal
2 settimane fa
Hudl Chiavari, ItaliaBuilding a team starts with valuing the team. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a cult ...
Front Office Manager - Portofino, Italia - Belmond
Descrizione
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for a Front Office Manager to manage our guest-focused Front Office team.
The Front Office Manager will be responsible for the efficient operation of the Front Office Department, ensuring that the service standards and excellence is delivered to ensure that our guests receive the highest standard of service.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.
He/She will Report to the Front of the House Manager.
Main duties and responsibilities:
Requirements
Other requirements:
Benefits
Belmond and you:
About Belmond:
