- Profit and Loss responsibility for their accounts
- Identify tasks for centralization and automation and work with the management to implement these into SSC or system
- Leadership & Management of team members to meet all customer requirements and the full utilization of team members
- Perform productivity analysis on your team as defined by your manager
- Ensure that all team members are skilled and trained in industry knowledge, customer care, processes and systems
- Identify opportunities to grow business within their client portfolio and work with senior management to prepare and execute plans
- Data Quality is a key component of service quality.
- Ensure accurate and timely completion of FSL activities
- Ensure smooth onboarding of clients and deal with any complaints/queries
- Monitor operational performance of all suppliers (including HSE compliance) and implement Corrective or preventative actions (and monitor) or/and escalate to management if required
- Project Management experience
- Leadership Experience
- English level Advanced
- Good planning and organization skills
- Ability to multitask and be a self-starter
- Maintain a high level of professionalism at all times
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Project Logistics Customer Excellence Supervisor - Milan, Italia - Kuehne+Nagel
Descrizione
JOB DESCRIPTION We're looking for you The role is to establish a team that provides Customer Excellence for all orders and shipments to deliver the best overall service level for the clients. Ensure that the team surpass the customer's needs. The individual should have the financial acumen to be alert for any revenue-making opportunities as well as risks to the P&L.Your Role
Part of this role is to ensure that the team surpass the customer's needs. The individual should have the financial acumen to be alert for any revenue-making opportunities as well as risks to the P&L.Your Responsibilities
Your Skills and Experiences
Good Reasons to Join
At Kuehne + Nagel, we go above and beyond for our colleagues, customers and communities to deliver excellence and innovation. We create opportunities for growth and development so that every employee is owner of his working experience, choosing every day the best balance between performance and individual wellbeing. We connect people and goods through innovative and sustainable logistics solutions. Seafreight, airfreight, overland and contract logistics are the pillars of our business, with a clear focus on IT-based logistics solutions. After 130 years of story, our global team counts over 78,000 employees at around 1,400 locations in more than 100 Countries of history, Kuehne+Nagel is active in Italy since over 50 years and operates in around 40 locations with a staff of 3,000 people among employees and partners. In 2021, Kuehne+Nagel Italy has obtained the Top Employer certification for the third year in a raw. Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated and valued. The only driver of our selection process is to engage the best Talents to keep on going above and beyond to meet the needs of customers, colleagues and communities we belong.
