- dedicated part of the customer base in co-operation with the concerned Sales Manager
- handling customer contacts through different channels and build relationship.
- handling customer inquiries, and "happy flow" of order management – default transactions with low manual touch.
- monitoring Customer credit limit and controlling stocks
- providing up to date info to Customer regarding the supply status of their orders
- advice customers regarding basic sustainability and product related questions and with their digital journey in eFlow online
- expansion of customer base and improving the utilization rate of eFlow online for onboarded customers
- attractive employment conditions in an effective team work environment
- interesting, responsible and challenging work in international company with recognized reputation
- possibilities of professional development
- annual bonus
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Customer Excellence Specialist - Milano, Italia - Stora Enso
Descrizione
Customer Excellence Specialist page is loaded Customer Excellence Specialist Apply locations Vimodrone time type Full time posted on Posted 2 Days Ago job requisition id JR105176 Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world.
We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people.Career for a better climate. Every day. We are looking for Customer Excellent Specialists in Vimodrone/Milan for Packaging Materials Supply Chain Customer Fulfilment. You will be important, first contact point for PM Customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery, to meet customers' expectations.
Your work is supported by modern technology, Salesforce as platform for managing customer contacts and communication as well as managing workflow to route exceptions and special inquiries to tier2.
Customer fulfilment organization wants to be preferred partner for our customers as it is so easy to do business with us.
About the position You will leverage your extensive competences about customer service, order fulfilment and service concepts to create loyal customers and differentiate us from competitors that offer similar products or services.
Your knowledge to create customer value and drive innovation through digitalization will be utilized to develop our service competitiveness.And you can grow further your expertise of service channels in role of Salesforce Champion, which is one of special assignment in the team.
In this role, you will be responsible for:
You will be a part of an international team of Customer Excellence Specialists, who have contacts globally and you will report to Team Leader for Customer Excellence.
You will specialize to dedicated customer base connected to specific market or business.We offer you development opportunities for professional growth through trainings, promotions, implementation of state-of-the-art tools and development projects.
You have possibility for Hybrid work with 2 days in office per week.
About you You communicate easily in Italian, English and Spanishlanguage, in all types of situations, and you are passionate for good customer service and to implement best practices in daily work.
You have self-discipline and the motivation to achieve goals independently and you are ready to take personal ownership of your job performance.
You can maintain professional behaviour; effectiveness, accuracy and co-operation despite pressure. You are team player and interact with people effectively and you are willing to share and receive information.To succeed in the role, you have preferably 3 years' experience of Customer Fulfilment in a multinational environment and ideal candidate has also experience of working in digital service channels.
You have previous experience of process improvement or process mining and automation work e.g. creating Power apps or action flows.What we offer By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally.
You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow.
To keep you going safely, we support your physical and mental wellbeing.Successful candidates are offered:
How can you apply for this role? You can only submit your application to us by using our recruitment tool.
As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible.
Depending on the role, we might invite you to a video interview and/or aptitude tests. Also, our recruitment process could include pre-employment actions such as background, reference and health checks.
Welcome to work in the renewable materials company We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.
See our film:
Find out more About us | Stora Enso
To record your consent, please include the following clause in your CV:
"I give consent to process my data with the purpose of the recruitment process, in accordance to the Regulation of the European Parliament 679/2016, regarding the protection of natural persons and free movement of such data necessary for the implementation of current and future recruitment processes by Stora Enso Group. I am aware that I may withdraw this consent at any time by contacting Stora Enso by sending email to
."
For more information on how Stora Enso processes your personal data and for your other rights, please review our Privacy Notice on
Are you curious and would like to work with innovation in renewable products? Our purpose "Do good for people and the planet.
Replace non-renewable materials with renewable products" underpins our belief that everything that can be made with fossil-based materials today can be made from a tree tomorrow, and highlights Stora Enso's opportunity to contribute to a greener economy.
Take a look at our open positions At Stora Enso you will join forces with around colleagues - a wide range of people with a diverse set of backgrounds and skills, all focused on the potential of biomaterials, paper, packaging and wooden construction.
Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.
Working at Stora EnsoOur culture and work towards a more sustainable future is based on these themes which, we hope, will resonate with you as well:Create customer value:
Demonstrates drive to create value for our customers by understanding their needs and our capabilities.
Drive Business Performance:
Demonstrates the ability to translate strategy to action by making decisions, delivering results and proactively looking for new business opportunities.
Do what's right:
Lives by and stands up for our values. Treats everyone fairly and respectfully and acts with integrity according to our Code.
Inspire and motivate:
Inspires and motivates by providing a clear direction towards a compelling future, offering clarity and support along the journey.
Manage and Grow:
Ensures delivery and value whilst nurturing performance, diversity and inclusion.
We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.
What happens after you apply?To prepare yourself for our recruitment process, please explore the page provided:
Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages.
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