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    Customer Service Representative - Milan, Italia - Abbott

    Abbott
    Abbott Milan, Italia

    14 ore fa

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    Descrizione

    Abbott's Cardiac Rhythm Management division is recruiting a 1 year Customer Service Representative, based in our offices in Milan. This position reports into the Team Leader Customer Service and would join a team of 4 - and a broader team of 13 dedicated professionals to bringing the top level of service to our customers.

    The main responsibilities include:

  • Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
  • Compliant with internal processes and procedures and with the applicable legislation.
  • Manage all daily activities in customer service independently and actively support local Customer Service management

    • More specifically, you will:

  • Receive & process orders for all customer which are received by telephone
  • Handle customer complaints and perform investigations
  • Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager
  • Issue required credit notes for returns and complaints within the official procedural deadlines
  • Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency
  • Receive & process orders for all customer which are received by e-mail, fax or post.
  • Follow procedures related to the receiving, checking and creation of the sales orders/invoices
  • Work on process improvement and projects under the supervision of the Customer Service supervisor/manager

    • EDUCATION & COMPETENCIES
    •

  • Upper secondary diploma
  • Strong practical experience in Customer Service
  • Fluent in Italian & English- high level, written and spoken
  • Knowledge of Microsoft Office
  • Knowledge of ERP packages (SAP, ...)
  • Team player
  • Customer oriented

    • Working at Abbott

    At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

  • Career development with an international company where you can grow the career you dream of
  • An attractive benefits package (e.g. a superb defined contribution pension scheme, employee stock purchase program)
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
  • A challenging position in a fast-growing crisis independent industry
  • To become part of a dynamic, highly educated, highly skilled, and motivated team
  • Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
  • Multi-national environment, where we foster the development of our talents within the enterprise
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