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    Senior Field Consultant - Rome, Italia - Pentana Solutions Pty Ltd.

    Pentana Solutions Pty Ltd.
    Pentana Solutions Pty Ltd. Rome, Italia

    4 settimane fa

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    Descrizione

    An exciting opportunity currently available for a Senior Field Consultant to become part of our Delivery Department. With a reporting line to the Consultancy Team Leader, this role entails the successful execution of all consultancy projects within Pentana Solutions. The primary focus areas include ensuring quality, timeliness, and a positive customer experience. Engagement kicks off after the DMS setup to provide hands-on support to customers through top-tier consultancy services. From gathering customer requirements to completing CSI surveys, this position acts as the central contact point for our key clients.

    The Role:
    • Provide advanced consultancy services to critical or Key customers, showcasing a deep understanding of the automotive market and Dealership processes
    • Foster the growth of skills within the consultancy Team to deliver top-notch service to customers
    • Assist Sales in promoting consultancy services to customers, including conducting pre-assessments
    • Support the installation team during critical go-live phases, particularly by offering high-level consultancy to customer's top and middle management
    • Facilitate a continuous improvement cycle by organizing internal training sessions for the Installation and CSC Team
    • Conduct webinars for customers to highlight the advantages of features in new software releases (including Top Gear Program)
    • Maintain active dialogues with Innovation by suggesting enhancement actions during regular meetings
    • Participate in project kick-off meetings on-site with customers
    • Ensure comprehensive documentation and data collection, including tracking sold/promised deliverables to customers
    • Create and share a training schedule with all stakeholders
    Who you are:
    • Experienced professional
    • Demonstrated track record in a similar capacity
    • Sound comprehension of business and/or dealership operations and processes
    • Past exposure to the automotive industry is highly advantageous
    • Well-organized; adept at handling multiple priorities and tasks concurrently
    • Skilled in both verbal and written communication, capable of engaging with stakeholders at all levels of an organization
    • Resilient, adaptable, and equipped with strong negotiation abilities
    • Pragmatic thinker with a keen eye for detail
    • Proactive; excels in working independently as well as collaboratively within a team
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