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    Rome Member Service Representative - United Nations Federal Credit Union

    United Nations Federal Credit Union
    United Nations Federal Credit Union Rome, Italia

    1 settimana fa

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    Descrizione

    Why join this team

    Our Member Service Representatives are the faces of service excellence. In this role, you will interact daily with UNFCU members, determining their financial needs and making referrals where necessary, promoting the Credit Union's product line, processing new accounts/loan applications, resolving issues with member accounts/loans, and assisting members to the fullest extent possible.

    This position is onsite 5x/week, based in our Rome office.

    What you'll do

  • Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
  • Become a trusted advisor to members by presenting the features and benefits of UNFCU's products and services that will best satisfy their current and future needs.
  • Investigate member account/loan issues, determine action necessary to resolve the issue, and ensure that this action is taken in a timely fashion. Follow up to ensure that the issue is corrected, and keep members informed of the status of their issues.
  • Keep abreast of changing/new regulations, UNFCU products, procedures and technology.
  • Verify eligibility of prospective members, establish new memberships, and open new accounts.
  • Respond to member telephone inquiries and requests. Prepare responses to member correspondence.
  • Maintain confidentiality of all member account information.
  • Assist with various functions that contribute towards the increased efficiency of the office. This could include performing clerical/reception/telephone duties to support department when necessary.
  • Participate in Credit Union training programs.
  • Perform any other functions as requested by Supervisor/Management which stay within the competence of UNFCU business in Geneva.
  • Assist other UNFCU colleagues, branches, offices and departments with various functions or projects.
  • Conduct promotional activities such as presentations and info desks, etc.
  • Work on various short and long term projects.
  • Perform additional responsibilities as assigned.

    • What we're seeking

  • 2 years of retail banking experience
  • Knowledge of regulations pertaining to accounts, services, confidentiality and lending, and/or ability and willingness to learn these as well as other skills and practices, is required.
  • Must possess a friendly, positive and strong service orientation.
  • Must have excellent communication and presentation skills.
  • Fluency in Italian and English.

    • What makes you stand out

  • Experience with international customers.

    • Who we are

    UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

    UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.

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