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claim engineer - Nonantola, Italia - Bosch
Descrizione
Job Description
Responsabilities/activities:
- Complaints management of an Italian-foreign customer portfolio, from receipt of the complaint up to the forwarding to the customer of the technical analysis on the claimed product.
- Definition of analysis priorities
- Drafting of technical analysis reports
- Teleconferences/Periodic meetings, on site or at the customer, for discussion and closing of complaints
- Collaboration with other company departments in order to provide/receive support during the coordination of activities related to the management of complaints
Qualifications
Education: Master degree in engineering or professional qualification or relevant appropriate experience
Experience and know-how: minimum 3 year of experience in commercial field; knowledge of the hydraulic valve markets.
Working Method: Strong industrial/mobile technical sales background; self-motivated, hands-on and organized; dynamic, goal-oriented person who like challenges with a strong desire to succeed and a customer-obsession mindset is critical for this role. Ability to interact well with internal and external customers, excellent oral and written communication skills.
Language: mandatory fluent in Italian and English.
Personal Skills
- A customer-first mindset is critical for this role
- Ability to work under pressure
- Clear communication skills
- Analytical and problem solving skills to define the problem, generating alternative solutions.
- Curiosity and interest in industrial and technological topics, willingness to learn continuously, availability to travel in Italy and abroad.
- The ability to negotiate with and influence others
- Team worker
- Time management: organize the agenda based on the priorities of the team
Additional Information
If you feel confident in the position don't hesitate to apply
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Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class
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