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Assistant Front Office Manager - Taormina, Italia - Four Seasons Hotels and Resorts
Descrizione
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.We currently have an opportunity for an experienced Assistant Front Office Manager to join our team at the San Domenico Palace Taormina for our bustling 2024 summer season
About Four Seasons Hotels and Resorts
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care guests experience during their stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming guests to be the center of our world, anywhere in the world – and always with a distinctly human touch.
About San Domenico Palace Taormina, a Four Seasons Hotel
One of the world's most legendary hotels, San Domenico Palace invites you to embark on an epic journey into history. With origins dating back to 1374, this classic Dominican convent was expanded in 1896 to become a hotel, featuring a new building designed in liberty style. For more than a century, San Domenico Palace has welcomed the world's most illustrious guests – from Oscar Wilde and King Edward VIII to Elizabeth Taylor, Audrey Hepburn and Sophia Loren. Now, as Four Seasons, this iconic hotel begins a new era, delivering the highest standards of personalized service.
The Role of Assistant Front Office Manager
Reporting to the Front Office Manager you will be responsible for supporting the departmental management in leading the operations of the Front Desk. Responsibilities include ensuring that Four Seasons standards are met through team leadership, training and development, responding to a wide variety of guest requests and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence, monitoring and assessing revenue opportunities for the hotel, planning and preparing the Front Office revenue and expenses, and assuring the financial goals of the department are met.
Our Ideal Assistant Front Office Manager candidate will have
At least three years of experience in a leadership role within Front Office focusing on service quality. You will have a special talent for ensuring our guests feel at home and receive the highest levels of service excellence, be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams, have the highest level of integrity and transparency, strong business acumen, a passion for service and an exceptional eye for detail, and a desire to promote a continuous learning environment that creates an atmosphere for professional development opportunities.
You must have fluency in English and Italian.
This position is based at the San Domenico Palace Taormina and the contract is seasonal. The candidate must have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.
