- Install, configure, and upgrade windows operating systems and softwares installed on the end-users' workstations.
- Install and replace hardware (Workstations, Laptops, screens, network cable, etc.).
- Troubleshoot incidents and problems related to emails, network and end-users' peripherals, printing, meeting rooms, access control, CCTV, etc.
- Follow cases with support vendors.
- Support Teams telephony, mobile devices, and smartphones for end-users.
- Maintain User Account in Active Directory, disk encryption and antivirus.
- Assist users with Citrix and VPN connectivity.
- Participate in the creation of documentation to ease the work for the operation team.
- Follow procedures and guidelines defined for the team.
- Collaborate with other IT teams (network, storage, Windows Infra, etc.) to resolve incidents when needed.
- Flexibility in covering support shift.
- Participate in discussions and presentations to evolve the infrastructure. CANDIDATE PROFILE
- Bachelor's degree in information technology or a closely related field is a must
- Up to 5 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users.
- Relevant experience Endpoint management systems like SCCM, Microsoft windows 10-11 and Office 365
- Experience in the usage of service desk ticketing system to handle incidents and requests.
- Strong analytical skills and efficient problem solving
- Willingness to learn continuously.
- Fluency in Greek and English, both written and verbal. Fluency in French will be considered an advantage.
- Good Communication skills to be able to present ideas and communicate with vendor support.
- Flexible to travel abroad twice or three times per year. Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
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