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    Client Service Associate - Milan, Italia - capital

    capital
    capital Milan, Italia

    5 giorni fa

    Default job background
    Hybrid
    Descrizione
    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Milan, Italy

    Key responsibilities:

  • Support our clients at all levels
  • Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients' feedback and analyze how clients' experience can be improved
  • Keep open communication between the departments to resolve any issues

    • Requirements:

  • Proficiency in English and Italian - C1+ level
  • Advanced interpersonal and communication skills
  • Ability to listen to clients and your team's needs and find solutions
  • Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
  • Excellent communication skills, both verbal and written

    • What we offer:

  • Outstanding equipment
  • Annual Performance Review Cycle
  • Referral program
  • Annual discretionary bonuses
  • Remote weekend and night shifts
  • Great friendly and professional working environment
  • Challenging assignments in a local and international environment
  • Medical insurance
    • Be a key player at the forefront of the digital assets movement, propelling your career to new heightsJoin a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
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