- Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
- Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
- Take initiatives and ownership of customer incidents to drive for timely resolutions
- Manage customer communications and expectations until the closure of each case
- Participate in customer conference calls or face to face customer meetings
- Produce service reports to summarize service activity and performance for key stakeholders
- Report Software/Hardware related issues to R&D department and assure follow-up
- Good understanding of data networking protocols, specifically TCP/IP, routing and switching
- Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
- Strong troubleshooting and problem solving skills
- Face to face and remote customer management experience
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills
- Previous experience on Fortinet products is an advantage
- Fluency in English and Italian is essential
- Minimum of 6 years of experience in a technical support/post-sales role
- Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent experience
- Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage
-
Family Assistant English and Italian Speaker
3 settimane fa
toptata Roma, ItaliaWe are a dynamic family, Mom, Dad, 2 kids (13 and 10) and 1 dog, looking for a resourceful and enthusiastic Part-Time Live-in Family Assistant who is willing to join us to manage our busy family schedules and activities. · The household is lively and full of energy, therefore, as ...
-
Technical Account Manager- Italian/english Speaker
1 settimana fa
Fortinet Roma, Italia**Preferred location is commuting distance from one of our Italian Fortinet offices (Milan OR Rome) to work on a hybrid model** · **Fluency in Italian and English is mandatory** · Would you like to join the leading global provider of network security solutions to help strategic a ...
-
Italian Speaker
2 settimane fa
BrickBrands Rome, Italia A tempo pienoJob Description · Summary of the Position · As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. ...
-
English Speaker Babysitter
3 settimane fa
toptata Roma, ItaliaWe are a brother and sister of 4 and 2 years old, and we are looking for a babysitter to pick us up at school at 4:30 pm and stay with us until 7:30 pm. · We live at a walking distance from school and two steps away from Piramide metro station. · **Dettagli**: · **Tipologia di ba ...
-
Looking for An English to Italian Translator
2 settimane fa
Statheros Publishing House Roma, ItaliaStatheros Publishing House, based in Greece, is looking for an experienced English-to-Italian translator for the book "Greek Mythology: A Groundbreaking Interpretation". · The offered payment is 10 euros/page (page=400 words). · Μισθός: Από €10,00 ανά ώρα ...
-
Native English Speaker Babysitter
1 settimana fa
toptata Roma, ItaliaHi all, we are a nice italian family, living in Rome, in the Eur Zone, really close to the tube station "Fermi" (line B). · Our kids are english mother tongue speakers since they were born in the Uk and they used to live there until one and half years ago. · We are looking for a ...
-
Bilingual (English/italian) Assistant Secretary
3 settimane fa
TEAM Engineering S.p.A. Roma, Italia**Who are we?** · **We are the masterminds of development** A team internationally renowned as a centre of excellence specializing in engineering, urban planning, and architecture. · Are you a highly organized and detail-oriented individual with a passion for providing exceptiona ...
-
Internship - Inside Sales Italian, English
1 settimana fa
Octorate Roma, Italia StageSHIPCompany Description · Octotable is an all-in-one Restaurant SaaS company. We aim to bring Restaurant software technology to every structure in the world. · Our Suite include Booking engine, Channel manager, Google reservations, Delivery and order system and a lots of others featu ...
-
English Speaker Babysitter Eur Area
3 settimane fa
toptata Roma, Italiawe're looking for an english speaker babysitter for two kids. · Monday to Friday from 2pm to 6pm (one day off) · EUR area · Driving license is mandatory · Thank you · **Dettagli**: · **Tipologia di babysitting**: babysitting fisso part-time · 2 bambini da accudire (più di 6 anni) ...
-
Technical Account Manager- Italian/English speaker
1 settimana fa
Fortinet, Inc. Rome, ItaliaTechnical Account Manager- Italian/English speaker · "Job Details" · Job Identification · 15779 · Job Category · Technical Account · Locations · Posting Date · 04/18/2024, 10:29 AM · Job Schedule · Full time · Job Description · Preferred location is commuting distance from one of ...
-
Internship - Inside Sales Italian, English
1 giorno fa
Octorate Roma, Italia StageSHIP**Company Description** · Octotable is an all-in-one Restaurant SaaS company. We aim to bring Restaurant software technology to every structure in the world. · Our Suite include Booking engine, Channel manager, Google reservations, Delivery and order system and a lots of others f ...
-
Callnovo Roma, ItaliaCallnovo is currently seeking a Bilingual Italian-English Customer Service Representative to join our team. This position will support our solar energy product line and is a remote, home-based opportunity. · **Responsibilities**: · - Provide exceptional customer service to our It ...
-
Online Rater for Ai Models Italian and English
3 giorni fa
RWS Roma, Italia**Online Rater for AI Models**: · Location: Work from home (Remote, Worldwide) · - **Work Location**: remote, work from home · - ** Work Schedule**:part time, flexible schedule · - ** Compensation**:competitive rate · - **Experience**: no prior experience required · - **Language ...
-
Store Manager english Speaker ryder Cup Event
2 settimane fa
Adecco Italia Roma, ItaliaAdecco Italia Spa is looking for a STORE MANAGER, for one of the biggest event: RYDER CUP · Does this read like your resume...? · - Ability to coach and manage more than 100 staff to achieve consistent results · - Sensational time management and operational skills · - Manage rost ...
-
Store Manager english Speaker ryder Cup Event
2 settimane fa
Adecco Italia Roma, ItaliaAdecco Italia Spa is looking for a STORE MANAGER, for one of the biggest event: RYDER CUP · Does this read like your resume...? · - Ability to coach and manage more than 100 staff to achieve consistent results · - Sensational time management and operational skills · - Manage rost ...
-
Android Developer- Full remote- Italian speaker
1 settimana fa
AMARIS GROUP SA Rome, ItaliaAndroid Developer- Full remote- Italian speaker · Italy · Permanent Job · Job Description · Who are we? · Job description · Job Description · Entra a far parte del network di talenti di Amaris Consulting come Android Developer nel settore automotive in remoto dall'Italia · Cosa f ...
-
Internship - INSIDE SALES Italian, English
3 settimane fa
Octorate Rome, Italia A tempo pienoCompany Description · Octotable is an all-in-one Restaurant SaaS company. We aim to bring Restaurant software technology to every structure in the world. · Our Suite include Booking engine, Channel manager, Google reservations, Delivery and order system and a lots of others feat ...
-
Android Developer- Full remote- Italian speaker
1 settimana fa
MANTU GROUP SA Rome, ItaliaAndroid Developer- Full remote- Italian speaker · Italy · Permanent Job · Who are we? · Who are we? · Amaris Consulting · is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolli ...
-
Amaris Consulting Rome, ItaliaJob description · Entra a far parte del nostro team come AI Deep Learning Engineer nel settore Aerospace & defence a Roma. · Cosa Farai? · Collaborerai con stakeholder interni ed esterni per la raccolta e l'analisi dei requisiti funzionali. · Scriverai requisiti funzionali. ...
-
AMARIS GROUP SA Rome, ItaliaPermanent Job · Nice to have: · Who are we? · Job description · Entra a far parte del network di talenti di Amaris Consulting come Junior Aerospace FMECA/FMEA Engineerc · nel settore Aerospace & Defense · a Nerviano · Cosa farai? · Supportare il team di ingegneria nella valutazio ...
Technical Account Manager- Italian/English speaker - Rome, Italia - Fortinet
Descrizione
Preferred location is commuting distance from one of our Italian Fortinet offices (Milan OR Rome) to work on a hybrid model
Fluency in Italian and English is mandatory
Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team.
Key Responsibilities:
Skills and Attributes Requirements:
Educational and Experience Requirements: