Offerte di lavoro

    Guest Service Agent - Milan, Italia - Armani Hotel Milano

    Armani Hotel Milano
    Armani Hotel Milano Milan, Italia

    1 giorno fa

    Default job background
    Servizio clienti / Assistenza
    Descrizione

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.


    • Be located in the Hotel Lobby in order to assist guests whenever required.
    • Welcome and handle all walk-ins.
    • Support the LSM and ALSM with any administrative duties.
    • Run required reports and report any discrepancies to involved parties.
    • Constantly be up to date regarding expected arrivals and departures.
    • Maintains positive guest and colleague interactions in a good working relationship.
    • Establishes rapport with guests whilst maintaining good guest relationship.
    • Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
    • Prepare daily, weekly, monthly reports and storage control report.
    • Support demonstrating and reinforcing Armani's Values and Culture Characteristics.
    • Ensures punctuality is kept at all times.
    • Deal with enquiries in person or by telephone.
    • Take appropriate steps in emergency.
    • Receive and attend to outgoing calls: local, trunk and international.
    • Take Responsibility cashing up guests payments.
    • Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.
    • We are looking for individuals who have a solid knowledge of Front Office, have a strong work ethic and people-management skills, great attention to details, and who are proactive to address and resolve issues.
    • Previous experience in a 5 Hotel and/or related fields.
    • At least 1 year experience in the same position.
    • Good knowledge of Opera.
    • Fluent English and additional languages desirable (Chinese or Arabic).
    • Good knowledge of the attractions and events in Milan

    Role:

    Guest Service Agent Job Type:
    Permanent ,

    Full Time Location:
    Milan, Apply for this job now.
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