Portiere / Doorman - Villa San Michele, a Hotel - Italy - Firenze, Italia - Belmond

    Belmond
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    Descrizione

    We are searching for a Doorman/Porter for the upcoming season 2024.

    The ideal candidate is passionate for the hospitality business. He / she is service oriented, passionate and willing to grow professionally. He / she is professional presented and loves to be in contact with our guests.

    Main duties & responsibilities:
    – Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times;
    – Responsible for the parking of the guest cars and cleanliness of the parking area;
    – Ensure that the external reception area is in order and well maintained;
    – Being informed about guest information (arrivals, departures and guests in house);
    – Being informed about touristic attractions in the area and services offered by the hotel;
    – Working closely with the Reception staff and offering assistance when necessary;
    – Deal with emergency requests when asked by a Supervisor;
    – Maintain professional relationships with guests and colleagues;
    – Anticipate guests needs.
    Competencies required
    – Effective communication: he/she communicates clearly and in an appropriate manner that positively impacts on their role, the business and Belmond.
    – Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
    – Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
    – Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
    – Adaptability: he/she accepts change and participate in new programs and processes. He/she is willing to learn new skills and keep up to date with developments in the department. He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.

    Requirements

    We require:
    – Fluent in English and Italian;
    – Strong interpersonal and communication skills;
    – In possess of a High School certificate;

    Benefits

    We offer:

    – Seasonal Labour contract according to C.C.N.L. Settore Turismo (season 2024)
    - Training

    Meals and lodging

    Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
    L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.