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Guest Relations Manager
3 settimane fa
Hilton Roma, ItaliaGuest Relations Manager · A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. · **What will I be doing?** · As Guest Relations Manager, you will man ...
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Public Relations Manager
3 settimane fa
ORIENT EXPRESS Roma, Italia**Descrizione dell'azienda** ABOUT ORIENT EXPRESS** · Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is cu ...
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Public Relations Manager
1 settimana fa
InPlace Roma, ItaliaOn behalf of aa prestigious 5 stars luxury hotel located in the heart of Rome, we are seeking a Public Relations Manager to be responsible for developing and implementing comprehensive public relations strategies to enhance the hotel's brand image, promote its services, and maint ...
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Guest Relations Manager
1 giorno fa
AccorHotel Roma, Italia**Company Description** Guest Relations Manager (F/M/X)** · **ABOUT ORIENT EXPRESS** · Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality wit ...
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Guest Relations Manager
1 settimana fa
Hilton Roma, ItaliaA Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. · **What will I be doing?** · As Guest Relations Manager, you will manage the needs of VIP Guest ...
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Public Relations Manager
1 settimana fa
ORIENT EXPRESS Roma, Italia**Company Description** ABOUT ORIENT EXPRESS** · Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is current ...
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Guest Relations Manager
1 giorno fa
ORIENT EXPRESS Roma, Italia**Company Description** ABOUT ORIENT EXPRESS** · Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is current ...
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Hr Manager Industrial Relations
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Antal International Network Lazio, ItaliaIm Auftrag unseres Kunden, eines global aufgestellten Unternehmens der Elektronikbranche, suchen wir aktuell, und in unbefristeter Direktanstellung, einen HR Industrial Relations Manager (all genders). Die Funktion mit Fokus auf den den deutschen Markt soll das etablierte Team, w ...
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Office Manager and Army and Malta Relations Officer
2 settimane fa
Foreign & Commonwealth Office Roma, ItaliaJob Description (Roles and Responsibilities) 1 · The British Embassy in Rome is seeking to recruit an **Office Manager and Army and Malta Relations Officer, Defence Section**. The main purpose of this job is to Manage the Ministry of Defence's finances of the Defence Section; act ...
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Public Relations Manager
2 giorni fa
Arsenale Group Rome, ItaliaPublic Relations Manager · Employerland, on behalf of · Orient Express La Minerva , a prestigious 5 stars luxury hotel located in the heart of · Rome · and part of the · Arsenale Group , leader in the luxury hospitality and luxury travel industry, is seeking a highly motivated an ...
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Guest Relations Manager
3 settimane fa
Hotel Chapter Roma Rome, ItaliaRole: Guest Relations Manager Job Type: Permanent , Full Time Location: Rome, Apply for this job now. ...
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Public Relation Manager
1 settimana fa
Antal International Network Rome, ItaliaOur client is an international Tier One E commerce company, with HQ in China. Currently we are looking for Public relation manager in Italy, the ideal candidate should hold local working permits, and speak Chinese Mandarin, English plus local languages. · Key Responsibilities: · ...
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Guest Relations Manager
1 giorno fa
ORIENT EXPRESS Rome, Italia A tempo pienoJob Description · Our Guest Relations Manager will be act as a representative of the hotel management and handle all Guest relations' matters, achieving the highest satisfaction of our Guests. She/he will orient the Guests in the remarkable heritage of La Minerva, historic Hotel ...
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Guest Relations Manager
1 giorno fa
Accor Roma, Italia A tempo pieno· Company Description · ABOUT ORIENT EXPRESS · Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is curren ...
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Guest Relations Manager
4 giorni fa
Hilton Roma, Italia A tempo pienoGuest Relations Manager( Job Number: · HOT0A23L) Work Locations · :Aleph Rome - CurioVia di San Basilio, 15Rome187 A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an excep ...
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Public Relations Manager
2 settimane fa
Accor Rome, Italia A tempo pieno· Company Description · ABOUT ORIENT EXPRESS · Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is curren ...
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Public Relation Manager
3 settimane fa
Antal International Network Roma, ItaliaOur client is an international Tier One E commerce company, with HQ in China. Currently we are looking for Public relation manager in Italy, the ideal candidate should hold local working permits, and speak Chinese Mandarin, English plus local languages. · Key Responsibilities: · ...
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Guest Relations Manager
2 settimane fa
Aleph Rome Hotel, Curio Collection by Hilton Rome, Italia A tempo pienoA Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and info ...
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global media relations manager
2 settimane fa
Angelini Pharma Rome, ItaliaWe have an opportunity for a Global Media Relations Manager to join our Global Communications Team. · Purpose · We have an opportunity for a Global Relations Manager Within the Global Communication department, the Global Media Relations Manager ensures the excellent name and repu ...
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Senior Government Relations Manager, Italy
2 settimane fa
Trainline Rome, Italia A tempo pienoJob Description · The Government Relations team ensures Trainline contributes proactively to the public debate in policy areas relevant to the company and in finding business opportunities for the company in the public space. · You will contribute to this goal by supporting the d ...
Guest Relations Manager - Lazio, Italia - Hilton
Descrizione
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What will I be doing? As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role Excellent knowledge of the Arabic language, in addition to Italian and English A passion for delivering an exceptional level of Guest service High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all