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Cologno Monzese

    Internal & External Service Sales South Italy(m/f/d) - Cologno Monzese, Italia - Atlas Copco

    Atlas Copco
    Atlas Copco Cologno Monzese, Italia

    1 settimana fa

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    Descrizione
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    Your Role

    You will report into the Service Sales Manager and be responsible for the Internal & External Service Sales activities in the area of South Italy.

    Maximise the sales and profitability of the parts and service business across the territory by promoting pro-active plans new and existing customers, in accordance with agreed business plans whilst working closely with the rest of the sales team to maximise opportunities and climb the service ladder.

  • Prepare and adapt sales documentation such as create new customer profiles, updating customer databases
  • Responsible for phone sales of call-in and walk-in customers, and deferring leads to outside sales people, as appropriate.
  • Make outbound sales calls to existing and lost customers and prospects.
  • Support the rest of the sales team by identifying opportunities to up-sell and maximise our customer share.
  • Maintain strong working relationship and communication between customers and internal stakeholder.
  • Develop and maintain good customer relationships and ensure an excellent standard of after sales service is provided.
  • Provide effective sales data, including quotation leadtime and order ratio's (including lost order reports).
  • Effectively update and maintain the CRM system in order to maintain a view of our customers.
  • Attend training as required to develop relevant knowledge and skills.
  • Adhere to health and safety policy.
  • Undertake ad-hoc project work (campaigns, other marketing initiatives) as required.
  • Work to increase customer satisfaction (NPS) and make sure detractors are followed up in a timely manner
  • Cross-sell customers to appropriate services.

  • To succeed, you will need

    Degree in Sales or Marketing.

    2 -3 years experience preferably in a Service or Industrial environment

    Knowledge Areas:

    Handling customer objections in a professional, proactive way

    Being confident in selling through the phone

    Experience in managing time and schedules

    Experience in vacuum technology is a plus, but not a must

    Working in an industrial environment, ideally with customer care or technical support background

    Critical Skills:

    Keep commitment to the customer

    Show a proactive selling attitude, reaching out for opportunities

    Communicate effectively

    Cope with pressure and setback, maintain positive working attitude

    Build up relationships and network with internal and external stakeholders

    Work with Atlas Copco "The Way"Proactive mindset and openness

    Other requirements:

    Excellent verbal and written Italian and B2 English minimum willing to improve

    Proficient in Microsoft Office, including Word and Excel. SAP knowledge is a plus.

    In return, we offer you

    Start your career within the global market leader in vacuum

    We have a friendly, family-like atmosphere – and that is not just a claim on the wall, it's a true fact

    Realize your Passion for state-of-the-art service products and a proactive sales approach

    You can be creative and promote your own ideas

    Explore challenging projects and develop your selling skills

    You can grow with us: we always look to develop internal candidates before checking the market and have training and development programs

    Access to a wide-reaching internal job market

    Collaborate with teams across Europe

    City
    Cologno Monzese


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