- Anticipate guests' needs and handle guest complaints, providing an excellent and personalized guest room service experience in line with our service standards
- Cooperate with the Restaurant Manager for staff development; manage staff in everyday operations according to our standard and procedures
- Supervise and manage F&B service in the room
- Personalize the in room bar offer
- Maintain a professional relationship with guests and colleagues
- Effective communication, emotional intelligence and adaptability
- Collaboration: be a role model for teamwork, and proactively go out of your way to help others
- Drive results: set clear goals and expectations and maximize resource allocation to achieve them
- Global perspective: treat one another with respect and inclusiveness regardless of position, level or background
- Be capable of advising on best selling prices and review regularly according to the Restaurant Manager's instructions
- Minimum 3 years' experience in the same role in the luxury hotel industry
- Fluent in English and Italian; a third language is desirable
- Experience preferably at an international level in a fine dining restaurant required
- Customer focused with a "Yes, We Can" attitude
- Professional knowledge of Italian cuisine and Italian & International wines
- Exceptional customer service skills
- HACCP certification
- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
- Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
- We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Maitre Room Service
- Start date: April/May 2024 to End date: September 2024, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.
- Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR
- Monthly welfare incentive based on quality goals + welcome bonus
- Accomodation in our staff house including breakfast
- Bus ticket as benefit for the contract period; staff cantine
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
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Maitre Room Service Season 2024 - Portofino, Italia - Belmond
Descrizione
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
We are looking for a Maitre Room Service for the next season (spring/summer 2024) to join our Room Service team.
The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community.
He/She should have exceptional taste and exemplary customer service skills.
The Maitre Room Service runs the room service operations. As well as managing the work of the dedicated brigade, he/she is responsible for guests relations and for ensuring that they receive outsanding service at all times, in line with the standards of excellence of Belmond. Ultimately, he will help us provide the best possible experience for our guests during their stay.
He/She reports to the Restaurant Manager.
Main duties & responsibilities:
The Maitre Room Service will:
Requirements
Other requirements:
Benefits
About Belmond:
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