- Support customers and colleagues with SaaS platform issues.
- Analysis of incidents with the capacity to investigate and resolve.
- Maintain and troubleshoot IT incidents with a focus on the back end of the cloud infrastructure.
- Customize and configure software for new customer onboarding.
- Be available on a rotating on call basis for emergencies.
- Scripting and automation of processes to be used in solving incidents and improvement of daily flows.
- Work with the Development Team and have a clear overview of items being developed and bug fixing status.
- Aid software developers on identifying deliverables from operations team from a technical perspective.
- Participating in testing our software solutions using appropriate methods.
- Educational Background in IT field, equivalent area.
- Strong experience gained in medium structured companies or in IT Consultancy organizations.
- Good experience with remote analysis of incidents
- Good experience with Linux Servers
- Experience with: Azure Cloud, Kubernetes and Grafana.
- Experience with managing of SQL Databases
- Excellent knowledge of English and Italian Languages (written and spoken)
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Software Testing and Support Engineer - Venice, Italia - Danfoss
Descrizione
Job Responsibilities
The IT & Data Support Engineer will join in a motivated international team, and he/she will be responsible of the Support and Analysis of incidents and customer requests related to SaaS and IoT systems developed by Danfoss.
Some of the job responsibilities on a day-to-day basis include:
Background & Skills