- Qualificare il livello di priorità dei casi relativi al supporto software e hardware rispettando gli standard qualitativi e quantitativi del reparto
- Gestire l'escalation in logica ticketing ai colleghi IT Healthcare Consulant o ITDO trasferendo tutti i dettagli utili alla risoluzione
- Supportare telefonicamente e con tool di assistenza remota i Clienti utilizzatori delle soluzioni IT dando loro risposte appropriate e professionali sull'utilizzo e sull'operatività
- Servizio Clienti
- Responsabili Commerciali di Zona
- Healthcare IT Solutions Operation
- Healthcare IT Solutions Marketing & Sales team
- Conoscenze IT di base
- Conoscenza sistemistiche di base
- Office
- Problem Solving
- Gestione dello stress e delle situazioni critiche
- Capacità di lavorare in team
- Capacità relazionali ed orientamento al cliente
- Flessibilità/adattabilità
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IT Healthcare Junior Specialist - Milan, Italia - Werfen
Descrizione
Overview
Post Date November 22, Number WEBIT-- Job Function Customer Service Location Milano Country ItalyAbout the Position
L'IT Healthcare Junior Specialist collabora con l'IT Healthcare Consultant al fine di assicurare la massima efficienza nel processo di supporto ai clienti utilizzatori delle soluzioni IT.
La conoscenza dei flussi di laboratorio e l'utilizzo di tool di assistenza remota permettono la corretta assegnazione della classe di urgenza alle problematiche segnalate ottimizzando il processo di risoluzione.
Principali responsabilità
Networking
Conoscenza minima richiesta per il ruolo
Capacità e competenze
L'IT